Job Description

We’re seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. This role bridges the gap between our skilled technicians and valued customers, ensuring every vehicle is serviced with transparency, efficiency, and care. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional service, we’d love to meet you.

• Customer Interaction & Intake.
• Greet customers warmly and listen attentively to their concerns.
• Document vehicle issues clearly and accurately.
• Explain recommended services and repairs in simple, understandable terms.
• Repair Coordination.
• Communicate effectively with technicians to relay customer concerns.
• Review diagnostics and ensure accurate repair estimates.
• Prioritize jobs based on urgency, parts availability, and customer needs.
• Estimate & Authorization.
• Prepare detailed service estimates and obtain customer approvals.
• Ensure compliance with verbal and written authorization procedures.
• Customer Updates & Follow-Up.
• Keep customers informed throughout the repair process.
• Address questions or concerns with professionalism and empathy.
• Follow up post-service to ensure satisfaction and build long-term trust.
• Administrative Duties.
• Maintain accurate records of services, parts, and labor.
• Process payments and handle warranty documentation.
• Assist with scheduling, parts ordering, and inventory coordination.

Qualifications:

• Proven experience in automotive service advising or related customer service role.
• Strong understanding of vehicle systems and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain technical concepts in layman’s terms.
• Proficiency with service management software (e.g., Mitchell, RO Writer, etc.).
• High attention to detail and organizational skills.
• Valid driver’s license and clean driving record.

What We Offer:

• Competitive pay with performance incentives.
• Health benefits and retirement plan options.
• Ongoing training and career development.
• Supportive team culture focused on work-life balance.
• Opportunity to grow within a respected, customer-first organization.

Join Us:

• If you’re passionate about cars, customer service, and being part of a team that values integrity and excellence, apply today. Help us keep our community safe and satisfied—one vehicle at a time.

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