Job Description

Service Assistant 

Service Assistant Job Summary:

A friendly face in the dining room. Maintains sanitation and cleanliness of the dining room, restrooms and restaurant exterior. Serves the needs of the guest in the restaurant in a friendly and effective manner. 

Responsibilities/Duties:

• Follows company food handling, guest service and safety procedures. 
• Maintains a clean exterior of the restaurant including, windows, doors, sidewalks, walls, and a litter free parking lot/Drive thru/trash enclosure
• Maintains a clean interior of the restaurant including, windows, doors, floors, walls, ceilings/vents, drink station, and restrooms. Periodically empties the trash bins in the dining areas.
• Assist any guests in the dining room such as providing refills, utensils, condiments and/or cleaning spills. Guest service skills needed for answering questions, correcting mistakes and offering satisfaction to the guest.
• Cleans and sanitizes tables following guests departures.
• Assists in the training of new Service Assistants
• Supports and assists peers such as expeditors, cashiers, etc.
• Performs additional duties as assigned by the supervisor.
• Has a proactive approach and anticipates guest needs in the dining room.

Physical Requirements:

• Must have a high level of mobility/flexibility to reach, bend, scrub, wipe and lift 25 lbs.
• Must be able to work both indoors and outdoors
• Empties trash bags weighing up to 40 lbs.

Qualification Standards:

• CA food handler certificate is required.
• Communication in English is preferred, second language is a plus.
• No experience is required, guest service experience preferred
• No education is required, high school diploma and equivalent is preferred.
• Must be able to observe products and use best judgement prior to presenting products to the guests to ensure a high level of food quality is maintained.

We are a licensed El Pollo Loco Franchisee company with 28 restaurants ( and many more in the pipeline ) over 500 team members strong and more joining our vision everyday. Located in Northern California, our name says it all TWS ( Together We Succeed ).
We are in an exponential growth mode and set to have at least 35 El Pollo Loco restaurants by the end of 2025 and eventually looking to a multi-brand expansion throughout the USA.

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