Job Description
Provides clerical and administrative support to the human resources (HR) department.
Essential Functions - Provides support for the Package Handler talent acquisition process (e.g., scheduling interviews, monitoring backFedEx checks, applicant tracking system support, attending job fairs/recruitment events as needed, and contacting selected candidates).
- Supports Non-Package Handler hiring through preparing interview guides, uploading completed interview documents, applicant tracking system support, drug screen kits and other requirements as applicable.
- Provides customer service and support for both internal and external customers for HR-related processes (dock walks, compliance, HR information tables, password resets, etc.).
- Maintains personnel files for all employees.
- Provides support on auditing, reviewing, and processing the human resources paperwork and forms.
- Generates, compiles, and distributes HR reports.
- Participate in special projects, to include job fairs and retention/engagement events, etc.
- Provides support to HR Department as needed.
- Must maintain confidentiality and perform all duties in accordance with company policies and procedures Additional Operations essential functions:
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
- Reviews, researches and/or enters data in various systems to support respective functional area.
- Compiles data and provides various regular and adhoc reports to management for review and determination.
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
- Assists management with Business Control Self-Assessment (BCSA) audit activity by retrieving data and/or files for review Additional Quality Assurance/Loss Prevention essential functions:
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
- Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
- Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management. Additional Linehaul essential functions:
- Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager.
- Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.
- Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues.
- Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review.
- Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution.
- Performs other duties as assigned.
Minimum Education - High school diploma or GED required.
Minimum Experience - Three (3) years of experience required in HR clerical support or related area.
Knowledge, Skills, And Abilities - Software skills, including use of Microsoft Office software and web-based applications.
- General business skills such as typing; data entry and review; and use of phone, copier, and fax.
- Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
- Knowledge or policies and procedures relating to HR administration.
- Customer service skills necessary to effectively and professionally respond to requests.
- Verbal and written communication skills necessary to explain complex and/or confidential information.
- Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
- Ability to analyze, review, and make recommendations.
- Ability to mentor, coach, and act as a knowledge resource to other employees.
Preferred Qualifications Pay Transparency: This compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.
Pay: $18.90 per hour - $29.07 per hour
Additional Details Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants Have Rights Under Federal Employment Laws - Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
- E-Verify Notice (bilingual)
- Right to Work Notice (English) / (Spanish)
Pay Transparency The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.
Job Tags
Hourly pay, For contractors, Work at office,